Over 60% of consumers are ineligible for payment after the validation procedure, according to Nana Appiah Mensah, also known as NAM1, the former chief executive officer of Menzgold Ghana Limited.
The claims made by these impacted clients, according to him, had a number of errors.
However, he advised consumers who fall within this 60% range but have legitimate worries to keep checking the status of their gold trading transactions.
“Unfortunately, over sixty percent of the total claims received were sadly not eligible, thus invalid as the purported claims are plagued by one or several defects,” NAM1 said.
“Based on the above, it’s important for clients who believe they have honest, genuine, and eligible claims to proceed to verify their gold trading transaction status, thus; ascertain as to the validity or otherwise of the purported transactions and hence, an eligibility or ineligibility of any claim whatsoever,” he added.
Menzgold stated that clients now have access to its developed digital platform in order to streamline the verification process and uphold data privacy.
To give clients their due, Menzgold has instituted an online verification procedure.
